Shipping Policy
Shipping Policy
Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
Once dispatched, delivery times vary depending on your location:
- International Shipping: 7–12 business days (estimated, excluding processing time)
Please note that delivery estimates are provided by our shipping carriers and are not guaranteed. Factors such as customs processing, local holidays, and weather conditions may occasionally cause delays beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
Shipping Costs
Free shipping on all orders.
Customs, Duties & Taxes
For international orders, your package may be subject to import duties, taxes, or customs fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information prior to ordering.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at customerservice@shopvaelira.com so we can attempt to correct it before dispatch.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at customerservice@shopvaelira.com and we'll be happy to look into it for you.